Nurse Based Triage For Physician Groups and Hospitals
After Hours Triage Support and Services for Physician Groups and IDNs
What our nurse triage services do for your patients
IntellaTriage is a provider of 24 hour nurse line triage services for physician groups, IDNs and hospitals. Utilizing our nurses for either partial or 24 hour support assures expert top quality interactions with your patients while treating each situation with care and respect it deserves.
Our Technology and Your Medical Practice Software
Our state of the art, cloud based PBX and call center software allows for high availability. With redundant hosted data centers, our technology allows for separate call center instances for each client using queues to balance continuity of care with a specific clinician and response time to the caller. Our HIPAA compliant “chat within clinicians” and custom greetings make it transparent that phones have been transferred to IntellaTriage’s on call triage nurses, allowing us to respond to callers as an extension of your organization. IntellaTriage RNs also chart in your Medical Practice Software system using HIPAA compliant technology for a seamless record of care and hand-off back to your staff so your nurses and physicians have the latest information for each and every patient that IntellaTraige supports.
Reporting and Transparency
Information translates to improved outcomes and patient satisfaction. That’s why IntellaTriage provides an on-line repository for documentation and sharing of information. IntellaTriage helps with your quality assurance measures and call-logs are available on a daily basis along with key metrics and reports.
IntellaTriage nurses can act as intermediary between patients and their physicians, pharmacies, DME, scheduling and insurance providers. IntellaTriage provides a dedicated nurse during implementation and for consultation on process review and improvements.
How our after-hours nurse triage services are delivered to your patients
- Highly experienced nurses with compassionate care to match clinical support
- Clinical staff supported by an IT team, allowing IntellaTriage to provide an unprecedented level of service to your patients and their families
- State of the art technology for calls to be routed to IntellaTriage using your dedicated number
- Customized protocols for an extension of your care
- Team approach so your staff and patients establish a relationship with their IntellaTriage counterparts
- All IntellaTriage nurses are employees, not contract labor
How does our After-Hours Triage phone support benefit your organization
- Reduce Post-Discharge Re-admissions
- Prevent nurse and physician burnout for taking routine night, after-hour, holiday and weekend calls and pages
- Leverage a team of registered nurses to supplement your staff, or partner with us to triage all of your inbound calls, reducing costs while still providing quality interactions
- Improve outcomes and reduce reactive management with statistics and clinical data
- Confidence that your organization is being represented with the same professionalism and care as your staff
Benefits of our After Hours Triage Services for Medical Groups:
We provide transparent care for your patients. We follow your direction and procedures and execute them with licensed nurses. A seamless transition of calls means your patients will always have someone available to address their medical concerns when your doctors and nurses aren’t available.