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Hospice Triage Helps Achieve Success in Patient Centered Models

Hospice Triage Helps Achieve Success in Patient Centered Models

Patient-centered medical homes, patient navigators, and palliative care are effective forms of patient-centered end-of-life care and can all improve the patient experience and reduce healthcare spending at the end-of-life, shows a new study published in Health Affairs.
According to the research team the following three CMS Innovation Award winners have offered viable options for improving end-of-life care which reduced spending and healthcare utilization, and increased patient care.
COME HOME: This model leveraged triage techniques to help patients access treatment in the appropriate setting.
Patient Care Connect Program: This model used non-clinical patient navigators to help educate patients about different health resources and to empower patients to manage their own care.
CARE Track: This palliative care model foremost assessed patient comfort levels and administered symptom management accordingly through better triage.
All three care models improved access to end-of-life care services and helped improve patient outcomes. With effective pain management, triage and satisfaction at the end of life, patients in the CARE Track had better qualitative results. Patients in CARE Track were also better able to communicate with their providers regarding their pain, allowing their quality of life to increase.Read the full study HealthAffairs

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