Where We Provide Coverage
IntellaTriage has been providing triage services and solutions to Hospice, Home Health and Physician Groups nationwide for over 8 years. In that time we have grown our nationwide network of nurses to be the strongest in the country. With over 300 licensed nurses ready to serve, IntellaTriage has the ability to cover all 50 states with licensed triage nurses.
Why is this important?
If you provide care to patients in multiple states or just one county, you need to be sure that your triage provider has the ability and nurse resources to cover your patients with licensed nurses in your state. Otherwise the results could be disastrous. We have heard time and again from healthcare providers who went with regional triage vendors, that the coverage they received was inconsistent and non-customized to their processes and procedures. What we have have found is that this happens because of two reasons:
1) Too Few Nurses. Your triage provider is pooling their small number of nurses to provide care to all of their clients. What results is that your patients and nurses have to interact with different nurses day in and day out. To add to the frustration, the small number of nurses the triage provider has, are stretched and their resources and quality of care is sacrificed due to missed calls, long wait and hold times and gaps in coverage. All of this provides an inconsistent experience for your patients and their families, often times creating an environment of frustration and dissatisfaction. Our experience tells us that in order to provide the best experience for your patients and families the care you give has to be consistent. Having the same team of nurses interacting and dedicated to your patients, families and nurses builds trust, and trust is at the foundation of the healthcare provider – patient relationship. Only a triage vendor with a large network of nurses can provide this trust.
2) Lack of Experience. Only IntellaTriage has the rich history of providing triage services nationwide for over 8 years. We have customers of every size, with various EMR and EHRs, different religious affiliations that serve different ethnic populations throughout the U.S. in almost every state. Why should this matter to you? Quality of care. Only IntellaTriage has the experience, leadership and network of nurses with knowledge of hospice, home health and general nursing to provide the quality of care your patients and their families deserve. When looking to a third party to care for your patients, don’t short change them by cutting corners with a regional provider who can’t guarantee coverage or relying on a triage provider who cuts corners with your patient experience by relying only on technology or “cookie cutter” triage to care for your patients. Your patients and nurses deserve a compassionate voice and a live person to speak to in time of need. Knowing that and providing quality care only comes with experience.
Here are a list of states that we can provide Nurse Based Triage Coverage:
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
View our Video on How Easy Implementing Triage can be.